Pass Guaranteed Quiz 2025 High-quality ITIL ITIL-4-Foundation: ITIL 4 Foundation Exam Mock Test

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ITIL 4 Foundation exam is offered by Axelos, the official accreditation body for ITIL. ITIL-4-Foundation Exam can be taken online or at an authorized testing center. Candidates who pass the exam receive the ITIL 4 Foundation certification, which is valid for life. ITIL 4 Foundation Exam certification also provides a pathway for further ITIL 4 certifications.

ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a valuable certification for anyone looking to enhance their career prospects in the IT industry. It provides a fundamental understanding of the key concepts and elements of ITIL 4 and demonstrates a candidate’s ability to apply this knowledge in a practical setting. Obtaining the certification can open up job opportunities in IT service management, IT operations, and IT governance.

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ITIL 4 Foundation Exam Sample Questions (Q209-Q214):

NEW QUESTION # 209
What is a definition of a service improvement plan (SIP)?

A. An input from financial management for IT services to service level management, detailing the budget plan D18912E1457D5D1DDCBD40AB3BF70D5D
B. A formal plan to implement improvements to a customer's business processes
C. An input from availability management to service level management, detailing the service design plan
D. A formal plan to implement improvements to a service or process

Answer: D

NEW QUESTION # 210
Which practice is responsible for moving new or changed components to live or other environments?

A. Release management
B. Supplier management
C. Deployment management
D. Change enablement

Answer: C

Explanation:
Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed

NEW QUESTION # 211
What is an incident?

A. A result enabled by one or more outputs
B. A service interruption resolved by the use of self-help tools
C. A possible future event that could cause harm
D. The planned removal of an item that might affect a service

Answer: C

NEW QUESTION # 212
How should an organization adopt continual improvement methods?

A. Build the capability to use as many improvement methods as possible
B. Select a single method for all improvements that the organization handles
C. Select a few key methods for the types of improvement that the organization handles
D. Use a new method for each improvement the organization handles

Answer: C

NEW QUESTION # 213
A user wants to know how to create a report so they come into contact with the service desk.
Which practice is MOST likely to help with the solution of this issue?

A. Incident management
B. Service level management
C. Service request management
D. Change enablement

Answer: C

Explanation:
The service request management practice supports the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner1. A service request is a request from a user or a user's authorized representative that initiates a service action that has been agreed as a normal part of service delivery2. A user wanting to know how to create a report is an example of a service request that can be handled by the service request management practice3. The other statements are not true because:
* Incident management: The incident management practice restores normal service operation as quickly as possible after an interruption or reduction in quality of an IT service1. A user wanting to know how to create a report is not an incident, as it does not affect the availability or performance of a service2.
* Service level management: The service level management practice sets clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1. This practice does not directly handle user requests, but it may define the service level agreements (SLAs) and service level objectives (SLOs) that apply to them2.
* Change enablement: The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1. A change is the addition, modification, or removal of anything that could have a direct or indirect effect on IT services2. A user wanting to know how to create a report is not a change, as it does not alter the configuration or functionality of a service component2. References: ITIL Foundation - ITIL 4 Edition, page 16; ITIL4 - A Pocket Guide, page 37; ITIL4 Practice Guide: Service Request Management, page 7.

NEW QUESTION # 214
......

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Pass Guaranteed Quiz 2025 High-quality ITIL ITIL-4-Foundation: ITIL 4 Foundation Exam Mock Test

Pass Guaranteed ITIL-4-Foundation - High Hit-Rate ITIL 4 Foundation Exam Mock Test

ITIL 4 Foundation Exam Sample Questions (Q209-Q214):

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